Vendor Agreement

This Vendor Agreement governs the onboarding, store management, and product listings of all merchant partners ("Vendors") operating on the Habesha Gebeya Multi-Vendor Marketplace. By registering a storefront, you agree to these terms.

1. Merchant Registration & Approvals

All stores must submit a formal registration request, including valid contact details and business registration. Once reviewed by the platform administration, approved storefronts will be enabled on the website storefront directory.

2. Payout Setup & Tax Information

Vendors must provide valid payout information (e.g., Zelle Email/Phone or Bank Routing/Account Numbers) via their Vendor Dashboard. Product listings will only be visible on the public homepage when the vendor's Tax ID (EIN or SSN) and payout preferences have been fully set up.

3. Master SKU & Pricing Rules

To ensure database integrity, vendors must follow the Master SKU guidelines. Vendors are fully responsible for maintaining accurate stock counts and pricing details. If an item is ordered but is out of stock, it is the vendor's responsibility to notify Habesha Gebeya immediately so a partial refund can be issued to the customer.

4. Fulfillment Commitments & SLAs

To protect the customer experience, vendors agree to:

• Process and package orders promptly upon receipt.
• Mark orders as "Shipped" in the vendor dashboard the moment they are packaged. This triggers the dispatch link to our delivery drivers and notifies the customer.

5. Platform Commission & Fees

Habesha Gebeya retains a standard 10% platform facilitation fee on each successful transaction. The remaining 90% is logged to the vendor's account balance. Payouts are distributed manually by administration via your chosen Payout Method (e.g., Zelle) on a regular schedule (typically weekly or bi-weekly). Vendors will be issued a 1099 form for tax purposes at the end of the year.

6. Quality Guarantees & Chargebacks

Vendors are responsible for the quality, freshness, and accuracy of the products they sell. If a customer provides verified proof (such as photos within 24 hours) that food was spoiled, damaged, or entirely incorrect, the vendor is responsible for the cost of the refunded item.

If a customer initiates a credit card chargeback due to vendor negligence (e.g., failing to pack the items, severely spoiled food), Habesha Gebeya reserves the right to deduct the chargeback amount and associated bank dispute fees from the vendor's next payout balance.